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GAMES 2018 Spring Meeting
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 GAMES 2018 Spring Meeting: Back-Seat Driving! 

Bringing your Back-office to the Forefront of Business Success!! 

Wednesday, May 9, 2018 - Atlanta, GA

Getting that business from your referral sources is important.  Getting paid for it and keeping your money keeps you in the driver’s seat to stay in the race. Hear directly from payors! Gain insight on contracting and reaching that C-suite exec! Learn the latest on Reimbursement! And so much more! 

The full-day program is moderated by:

Laura Williard is the senior director of payer relations for the American Association for Homecare. She has served in the HME community for more than 24 years, most recently at Advanced Home Care as senior director of regulatory affairs, reimbursement compliance, and contracting. Williard has extensive experience working with managed care, Medicare advantage, MEDICAID MCOs, and state Medicaid programs.  Laura is very active in the state associations, serving on the board for GAMES, Vice President for NCAMES, and Vice President for ATHOMES.  She also served as the Vice Chair for the Jurisdiction C Medicare Council, and is a founding member of the Mediware User Group.  Williard also participated as a member of the Palmetto 16 State Coalition Committee and sits on the Public Policy Committee of the Visiting Nurses Association of America. In addition to her industry involvement, Williard has previous experience managing a large reimbursement department with 150 employees and was responsible for all aspects of the revenue cycle.

Speaker line-up

Kim Cook is payer development and contracting at The MED Group. She has served in the HME/Home Health/Home Infusion industry since 1997.  Kim’s experience and passion is in reimbursement and revenue cycle, payer relations, and process improvement.  With 20 years of experience, Kim has served in many roles including as Director for providers in both the South Eastern and North Western regions of the US.  Kim has recently joined The MED Group in 2017 as a member of the Payer and Business Development and Contracting Team.  Her focus is to support MED members with their growth strategies in offering enhanced education and access to Managed Care, PPO Payer contracts. 

Andrea Stark is a Medicare consultant and reimbursement specialist for medical equipment suppliers and pharmacies. She has over 20 years of experience in the DME industry, including 15 years as an independent consultant. Stark founded MiraVista, LLC after working for the Region C DMERC, and now provides consulting, education and outsourced billing services to suppliers throughout the country. Stark is the former Chair of the Jurisdiction C Council, former Vice Chair of the AA Homecare HME/RT Council, and frequently collaborates with numerous state associations.


CLICK HERE for a list of Exhibiting Companies!  (coming soon)


7:30 amRegistration opens

8:00 am - 8:15 amWelcome and Overview of the day

8:15 am - 9:45 am

Bringing Your Back Office to the Forefront of Success!
Presented by Laura Williard, AAHomecare and Kim Cook, MED Group

We all know the payer environment is shifting away from traditional Medicare and fee for service Medicaid.   Contracts with managed care and commercial payers has become increasingly important to the success of your company.  This session will discuss strategies on building and maintaining these payer relationships which will ultimately help in initial and ongoing contract negotiations.  Learn what things beyond price should be included in your contract discussions and what data you should be prepared to present.

9:45 am - 10:30 amBreak / Visit Exhibits

10:30 am - 12:00 pmMeet Your Medicaid CMO’s
Representatives from Medicaid, DXC Technology, Wellcare, Amerigroup, Care Source, and Peach State will offer updates on what is happening with their plans in the state of Georgia!  Attend this session to take advantage of a valuable opportunity to interact with representatives from these payers as they become more important to your company!

Moderated by Laura Williard, AAHomecare 

Panelists include: Andrew Bossie, Director of Operations, Peach State Health Plans; Martha Moore, DME and O&P Program Specialist III, Georgia Department of Community Health; Peter D’alba, RPh, Pharmacy Director, Georgia Department of Community Health; Stanfinie Clayton, Supervisor, Provider Relations, DXC Technology; Jeannie Teter, Provider Relations Representative, Sr., WellCare of Georgia; Monica Lester, Dir. Network Management, Amerigroup, Terry Everett, Business Analyst, Amerigroup, Tonya Davis, Director, Network Development, CareSource, Roderick Alexander, Health Partner Contracting Manager, CareSource                   

12:00 pm - 1:30 pm

Lunch / Visit Exhibits

1:30 pm - 2:30 pmDME Hot Topics!
Presented by Andrea Stark, MiraVista
Tackle DME Hot Topics from the Driver’s Seat – Instructions and Rules are changing all the time.  You may be getting the list serves, but they don’t always make sense.  Andrea is here to make sure the most recent updates are on your radar, and don’t derail your route.  Most importantly, she will answer your questions to reduce and eliminate confusion. 

Topics are evolving but will include at a minimum:
  • TPE Audits are here to stay – Find out how your peers are responding and what should you expect.
  • Every Medicare ID in your system is changing– Learn how and when you’ll get the new numbers.
  • High liter flow O2 billing has been upended – Make sure your documentation is compliant.
  • Medicare crossovers didn’t work for two months – Determine what it takes to get paid
2:30 pm - 3:30 pmDenial Basics: Developing effective resolutions with your back-office!
Presented by Andrea Stark, MiraVista 

Weight distribution is a concept we all understand. If we lean too far back in our office chairs, we topple over. It may not be obvious, however, that uneven work distribution upends your most capable AR staff.
Without a consistent process for working denials, new hires remain unnecessarily dependent on senior AR staff.  This dependency decreases growth opportunities for associates and burns out seniors and managers. Resolving routine denials cannot be the primary burden of our most experienced and capable talent.  Luckily, many denials are high volume but not highly complicated.
Create a culture of capable independence and pull your senior AR staff out of the weeds of denial management so they can do what they do best…solve problems.

3:30 pm - 3:45 pm

Wrap-up and Adjourn


Members pay only $199 for the first attendee! Additional discounts apply when you register more people! Non-member fee is $299.

CLICK HERE to Register Online NOW!
CLICK HERE for a registration form to print and mail or fax. 


Embassy Suites Atlanta Perimeter Center
1030 Crown Pointe Pkwy
Atlanta, GA 30338

Call (770) 394-5454 to make your sleeping room reservation at the GAMES discounted rate of $155.00. But be sure to call before April 25th  because this rate is limited!

CLICK HERE to book your sleeping room for the GAMES Spring Meeting online!

Exhibit Space is Available!

CLICK HERE to register for your tabletop exhibit space (includes access to all education sessions and networking events for two exhibit staff). 

CLICK HERE for a form to print and mail or fax. 


Contact Us
3605 Sandy Plains Rd ▲ Suite 240-470 ▲ Marietta ▲ GA ▲30066 ▲ 770-516-3329 ▲ fax: 770-517-3849 ▲