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2018 GAMES Annual Meeting
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 Thank you to our Sponsors!

Bring your entire team to this information-packed, three-day event filled with great education and plenty of networking opportunities!

Returning to our long-time favorite city of Savannah, GA, GAMES has teamed up with VGM's Business Forum to provide attendees with cutting-edge, relevant educational topics and top-notch speakers! 

Held in partnership with the VGM Business Forum!

CLICK HERE for a list of exhibiting companies! 

Agenda (subject to change)

Sunday, September 9, 2018

1:00 pm – 2:00 pm

Registration Open

2:00 pm - 2:15 pm Welcome and Opening Comments
2:15 pm - 3:00 pm

HME Business Optimization: The NEW NORMAL
Presenter: Ty Bello

There is always uncertainty in every business, but those who choose to set a business optimization plan are less often to come short on their goals and also demonstrate greater stability in good and bad times. A business optimization plan will provide both strategic and tactical processes that set the course for your next year, establish metrics and a business cadence for success, deliver results, and change the way you do business. The business optimization plan will take your business from here (the now) to the THERE—the NEW NORMAL.

3:00 pm - 3:45 pm Rules and Rates, From DC to the States: AAHomecare’s Regulatory and Payer Relations Update 
Presenter: Laura Williard, VP Payor Relations, American Association for Homecare

Laura will share the latest developments on the regulatory front, and also highlight challenges and successes working with state Medicaid authorities and managed care payers. She will also share perspectives on the recently released ESRD/DMEPOS Proposed Rule and AAHomecare’s efforts to improve the Rule before it is finalized. 

3:45 pm – 4:30 pm

Count your Wins; Cut your Losses
Moderated by Christa Forrester

Take a stroll down memory lane with Christa Forrester and a panel of  "old-timers" as we look back at what has worked and what has not. What can we learn from ghosts of the past to ensure we are in it to win it today!

4:30 pm - 6:30 pm

Welcome reception / Exhibits open / Get bingo cards signed

Monday, September 10, 2018

7:30 am – 8:30 am

Registration Open

8:00 am - 8:45 am Q&A Session with the Georgia Board of Pharmacy
GA Senate Bill 41 gave the Georgia Board of Pharmacy authority to license DME providers who serve patients in Georgia. This law was signed by the governor and went into effect July 1, 2017.

ny providers have questions about the process, the rules, who needs to be licensed, who doesn't, and more!  Take part in a casual question and answer session regarding DME licensure in Georgia with Tommy Roe, Special Agent, Georgia Drugs and Narcotics Agency.

Moderated by Craig McCook, Aerocare

8:45 am - 9:45 am Forget the Past, Choose your Future!

Will you choose Door #3? Or perhaps Door #1 or #2?.. The future holds new choices, new options. What works for one business model may not work for another, but we all must leave the past behind (it isn’t coming back folks). Spend some time with GAMES Board Members, Tyler Riddle, Charlie Barnes IV, and Chad McCrickard in this game-show style format where you can choose your future!

9:45 am – 10:30 am Exhibits Open / Refreshment Break / Get bingo cards signed

10:30 am - 11:30 am 

Navigating a New 2019 Competitive Bidding Program
Presenter: Mark Higley

The rules and bid strategy have changed! Bid bonds are now required, along with bid ceiling and capacity issue changes. Suppliers in 130 competitive bid areas will direct the rural and regional pricing for the next three years.

Right now providers have the chance to influence bidding!! But everyone needs to submit comments! Higley will guide attendees through the process of submitting your own comments live during this session at the GAMES annual meeting!

11:30 am - 12:00 pm

State of the State and GAMES Annual Elections

12:00 pm - 12:30 pm Lunch served in exhibit area

12:30 pm – 1:30 pm Exhibits open / Get bingo cards signed

1:30 pm – 2:30 pm 10 Retail Best Practices for HME Providers
Presenter: Wes Hopper, McKesson Medical

Many HME providers are implementing retail strategies to counter withering Medicare reimbursements and onerous government regulations. Although there isn’t a single strategy that guarantees HME retail success, the traits of a successful HME retail program include consistent planning, knowing your audience, supplying the right items to satisfy customer needs and creating an experience that makes buying easy.

This session is followed by a fun, interactive,  hands-on activity in the exhibit area! You will not want to miss!!

2:30 pm – 3:00 pm Exhibits Open / Refreshment Break / Last chance to get bingo cards signed 

3:00 pm - 4:00 pm  Fast-paced vendor presentations ensure you are in it to win it!
  • eReferrals and ePrescriptions: Put the "E” in HME
    Industry experts explain why the time is right for providers to explore eReferral and ePrescription
    Presenter: Steve Rogers, VP Product Development, Brightree
  • Limiting Audit Risk through Digital Equipment Service Records
    This session will walk through the importance of the Equipment Service Record as well as different software platforms that help you organize your fleets of equipment and the service being performed on them. 
    Presenter: Will Ross, VP Marketing, Quality Medical

  • Targeted Probe and Education (TPE) - Medicare's new documentation review program
    Presenter: Dawn Chapman, Barbara's Billing & Consulting

  • Tools for Success! Thriving, Not Just Surviving as a Mobility Provider
    Presenter: Beth Cooper, Pride Mobility
    Exploring opportunities, navigating transitions, creating showrooms and marketing to sell!

6:30 pm

Special Event - Savannah Slow Ride

Get together with all of your friends and colleagues for Great Networking and plenty of Haunted Fun! 

This is a ticketed event open only to attendees and exhibitors of the GAMES Annual Meeting and their guests. Tickets ($99) are a separate purchase.

* This event is rain or shine - no refunds will be issued.

Tuesday, September 11, 2018

8:30 am - 9:30 am

Legislative Breakfast - Current Status of Legislative Activity
Presenter: John Gallagher, VP Government Affairs, VGM

John Gallagher will provide participants with recent and timely information and government updates, explaining what they mean for the HME/DME industry. Topics will include current health care reform and the following HME issues:
  • The HME competitive bidding program
  • Where the industry is going forward; fixes to the current program
  • State HME licensure progress
  • How to develop a grassroots campaign at the state/local level

9:30 am - 10:30 am

Retaining Your Payer Sources in Today’s Competitive Environment
Presenter: Craig Douglas, VGM Group

Contracting with a broad range of payer sources is more necessary today than it has ever been, but it is also more difficult now than it has ever been. The "any willing provider” mentality has been tossed aside by many payers, and they are narrowing their provider panels from numbers measured in multiples of 100 to panels in multiples of mere tens, or in some cases are looking for sole source provider agreements. VGM is dedicated to helping HME providers remain relevant to as many payer sources as possible. Please join us for an open discussion about how VGM can help you retain access to the payers and patients that you rely on to keep your business thriving. 

10:30 am  Door prizes and closing comments!

Attendee Registration

Attendee Register by August 15, 2018 After August 15, 2018
1st Person $325.00 $350.00
2nd Person $299.00 $325.00
3rd Person $199.00 $199.00
4th Person $149.00 $149.00
Non-member $450.00 $450.00
Spouse / Guest $75.00 $75.00
Monday Night Networking Event $99.00 $99.00

to Register Now!
CLICK HERE for a form to print, mail, or fax.

Exhibit Space

Exhibit Space is Available!

CLICK HERE to reserve your exhibit table now!

CLICK HERE for exhibit information to print and mail or fax.

Want more exposure? Sponsorship opportunities are available! CLICK HERE to learn more.

Resort Information

The DeSoto Savannah

15 E Liberty 
Savannah, GA 31401

Stroll into the The DeSoto and experience the standard for Southern hospitality in Savannah for over a century. Located in the heart of the always charming Historic District, The DeSoto Savannah puts guests only steps from the trademark landscaped squares, moss-covered oaks, soulful restaurants, and memorable architecture that so vividly define Savannah. 

Call 844-257-3520 or CLICK HERE to make your reservation today!

GAMES discounted rate: $159 But Hurry! Call before August 16 because this rate expires!

Meet the Speakers!



Ty Bello,Team@Work
Ty Bello is the president and founder of Team@Work and a registered corporate coach with the Worldwide Association of Business Coaches. Ty is a highly sought-after speaker and provides relevant and best in class information during his presentations.Team@Work is a coaching and business services organization that exists to serve businesses as they maneuver through the everyday ebb and flow of running a highly focused organization and team. Our roots are based in business coaching and we believe that businesses and team members are not broken, but are occasionally misguided and slightly off-course. Our goal is to motivate and coach them to the correct path toward even greater success and team dynamics.We provide coaching and execution strategies in sales, business optimization, organizational health, and leadership and team development.

Dawn Chapman
With almost 20 years in the Durable Medical Equipment industry, Dawn has been involved in all aspects of the revenue cycle process.  This knowledge and experience gives her the necessary perspective to navigate the complexities in the reimbursement process. She previously managed a busy DME company before starting her own billing service in 2010.  Dawn is now partnered with Barbara Penzien (Barbara's Billing) to provide an all-inclusive billing service that is unmatched in the industry.

Craig Douglas
Craig currently serves as vice president of Payer and Member Relations for VGM Group Inc., where he focuses on helping providers navigate payer relationships, as well as addressing concerns that are impacting VGM’s broad range of members from a payer perspective. Craig has previously served as vice president of Provider Relations for VGM’s HOMELINK division, where he built and fostered relationships with payers and providers across the country. Craig has been with VGM since 1999.

Christa Forrester, Airgas Healthcare

  John E. Gallagher, VGM Group
is vice president of Government Relations for VGM Group Inc. He is responsible for advocating on behalf of VGM members/DME providers to Congress, the administration and federal agencies. Gallagher has also amassed thousands of miles, traveling across the country to educate both state associations and independent providers on regulatory and government issues. Additionally, Gallagher has worked tenaciously to promote upstanding service within the home medical equipment industry. He is a board member of both the Healthcare Quality Association for Accreditation (HQAA) and the Fraud Eradication Advisory Team (FEAT). John received his undergraduate degree from the University of Northern Iowa and a master’s degree in management from the State University of New York—Binghamton. Prior to his 2002 employment with VGM, John served as a U.S. Army Signal Corp. officer from 1983 to 1989. He also held a number of executive positions in the medical equipment industry.

Mark Higley, VGM Group, Inc.  
Mark Higley is vice president of Regulatory Affairs, VGM Group Inc. Mark’s responsibilities include corporate business development, market research and industry analysis. His projects include analysis of governmental, regulatory and compliance issues affecting the DMEPOS industry. Key issues include national competitive bidding, accreditation, health care reform, oxygen benefits and HITECH/HIPAA updates. Mark is a consultant and regular speaker/panelist at HME industry events. Before joining VGM in 1998, he held a variety of executive positions with the Arena Football League and was a financial analyst with Deere & Company.

Wes Hopper is Field Vice President for Strategic National Accounts with McKesson Medical Surgical.

  Tommy Roe, Georgia Drugs and Narcotics Agency
Tommy is a Special Agent with Georgia Drugs and Narcotics Agency, which serves as the law enforcement and regulatory division for the Georgia State Board of Pharmacy.  Tommy graduated in 2001 with a Doctor of Pharmacy Degree from Florida A&M University and worked in retail pharmacy for 11 years.  Tommy has been a Special Agent with Georgia Drugs and Narcotics Agency since 2012 and he covers the SE GA territory.  Tommy and his family live in the Savannah area. 

Steve Rogers,Vice President, Product Development, Brightree LLC
Steve is responsible for product strategy, feature prioritization and product roadmap across Brightree’s cloud-based post-acute care solutions. He has over 25 years of experience in software product development and product management, with the last 10 being on SaaS/cloud applications. Steve’s background includes developing, managing, integrating and supporting complex technology products, from startups to global firms. Previous roles include director of product management at Nuesoft Technologies in ambulatory care practice management and EHR, and vice president of product management and engineering operations at Imbee, Inc. Steve earned a BS in civil engineering and an MS in computer science from Georgia Tech.

Will Ross, Quality Medical
Will Ross joined Quality Medical in 2018 as the Vice President of Marketing.  His focus is on building the Quality Medical brand into a national leader in the equipment service and fleet management industry, while developing strategic relationships with key healthcare organizations that help facilitate that goal.  Mr. Ross has over 12 years of Marketing leadership in Healthcare and Medical Device where he has led teams focused on bringing new products, services, and solutions to the home and hospital respiratory space.  His last post was with ResMed as the Director of Marketing where he launched a number of connected medical device products.


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